Refund policy
Refund Policy for Lost or Damaged Products
At Kaneffi Melbourne, we are committed to providing high-quality products and ensuring customer satisfaction. Due to the nature of our products being food and perishable, we are unable to accept returns. However, we do offer a refund policy for products that are lost or damaged during transit.
Eligibility for Refund:
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Lost Products:
- If your order does not arrive within the estimated delivery timeframe, please contact our customer service team at info@kaneffi.com.au within 14 days of the expected delivery date. We will investigate the issue and provide a full refund if the product is confirmed lost.
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Damaged Products:
- In the event that your product arrives damaged, please notify us within 2 days of arrival. You will be required to provide photographic evidence of the damage. Upon verification, we will issue a full refund for the damaged item(s).
Refund Process:
- Once your claim is approved, refunds will be processed within 3 business days.
- Refunds will be credited back to your original method of payment.
Exceptions:
- This policy does not cover products that have been mishandled or improperly stored after delivery.
- Refund requests made after the specified timeframe will not be accepted.
Contact Information:
For any questions or assistance with your refund request, please contact our customer service team at info@kaneffi.com.au.
Thank you for choosing Kaneffi - Home of Dubai Chocolate. We appreciate your understanding and cooperation.